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Support

REO Visual Support

Customers who have licensed software products or web hosting customers automatically have support as long as the license or hosting is maintained. Licensing and hosting is renewed on an annual basis.

Support for applications included fixes to the application itself and current version updates. It does not include training, installation,  version level updates or additional functionality you may wish to have added to the application.

Non-support customers are billed at the current hourly rate for a minimum of four hours.
 

Customer Support

Customers who are under contract enjoy a next-business-day support agreement that insures a timely response on the part of REO Visual Enterprises.

Non-contractual customers can purchase support at current rates. As a general rule, non-contractually supported customers will be billed a minimum of four hours per incident.